System to Reflect Customer Opinions

Customer opinions are the starting point for FANCL's growth, and we conduct various initiatives within the company, considering them to be an important element of the business. In addition to sharing information within the company via the intranet, we make an effort to make prompt improvements by discussing products and services within the CS Committee.

Yahoo System

FANCL receives approximately 320,000 customer opinions per year (CY 2022 results).
Through the "Yahoo System," which gets its name from the role it plays in ensuring that customer opinions echo throughout the company, all opinions are entered in a database and can be accessed by all employees at any time. Utilizing this system, we make prompt improvements in response to various opinions regarding such elements as our products, services, and customer service.