Quality Control and Environmental Policy

Quality Control Policy

We continuously improve our quality assurance system to provide products and services to achieve customer trust and satisfaction under the management philosophy of FANCL group.

Keeping, "Integrity and Quality" in Mind.　

We promise to keep inquiring, seeking and challenging ways to improve the quality in order to meet customers’ desires and needs.

ALL−FANCL　ONE−FANCL　NEXT－FANCL

All FANCL employees evolve with changes in society and strive to achieve the best of FANCL Brand with the philosophy of "Can achieve more" to maximize customer satisfaction.

1. Quality Evaluation by Customer

We aim to improve quality by considering our customers' opinions and applying them to our corporate activities to achieve a fulfilling lifestyle with joy and satisfaction for people around the world.

2. Products that Customers Come to Cherish

We provide products that customers depend on for satisfaction by improving and maintaining their high quality.

3. Assure Product Safety

We strive to provide reliable and safe products with accurate usage instructions and related appropriate information.

4. We Always Serve Customers with a Smile and Appreciation.

We do our best to enhance satisfaction by providing services from the standpoint of our customers.

5. Compliance with Laws and Regulations

We endeavor to comply with laws and regulations related to quality along with industry-wide standard. We cooperate in following international agreements and policies of local and national governments.

6. An Understanding of the Quality Control Policy and FANCL Original Standard

Ensuring all FANCL employees understand the quality control policy and raise awareness by training in the quality assurance standards including FANCL Standard of Quality, "FSQ" and FANCL SAFETY STANDARD, "FSS".

7. Corporate Accountability

We strive to promote full transparency of cooperate operations, fulfill accountability to society and improve reliability, being aware of our responsibility through our business.

Environmental Policy

1. Measures to address climate change and reduction in CO2 emissions FANCL considers measures to address climate change and reduction in CO2 emissions to be top priority environmental issues, and aims to contribute to a carbon-free society.
  • (1) We will enhance the efficiency in the use of energy required for corporate activities and strive to save energy.
  • (2) We will utilize renewable energy by installing solar panels and switching power sources.
  • (3) Through partnerships with customers and business partners, we will reduce CO2 emissions throughout the entire supply chain.
  • (4) We strive to design products and services that are gentle on people, high in safety, and have a low impact on the environment and ecosystems.
2. Reduction of plastic use

In response to the marine plastics issue, we are committed to reducing the amount of plastic used in containers, etc.
From the perspective of the 4Rs, we will work to reduce plastic used in our products and services.

3. Sustainable procurement

We aim for sustainable procurement, building relationships of coexistence and co-prosperity with our business partners in consideration of the environment, human rights, and labor issues, etc.

  • (1) Sustainable procurement will be conducted with business partners in accordance with the “FANCL Group Sustainable Procurement Policy.”
  • (2) Along with members who support RSPO and JaSPON, we are committed to the procurement and consumption of sustainable palm oil.
4. Reduction of resource circulation and waste

In order to make effective use of limited resources, we are committed to improving the rate of resource recycling and reducing waste.

5. Compliance with environmental laws and regulations

We comply with laws, regulations, and voluntary standards related to the environment, striving to prevent the emission of substances that have a negative impact on the environment and preventing pollution.
FANCL is aligned with international agreements and the policies and measures of the national and local governments, working in partnership to resolve environmental issues.

6. Environmental education and awareness

Each and every employee understands the importance of conserving the environment and ecosystems, and engages in environmental activities at work and at home.
In addition, we are committed to actively disseminating environmental information, expanding the circle of environmental activism with customers and the community.

7. Maintenance of the environmental management system

In order to maintain the environmental management system, we will set environmental goals and take strategic action.
ISO internal audit will be conducted to voluntarily review the contents of activities.

Thus, we are committed to continuous improvement.