In order to achieve our VISION2030 management strategy, which was formulated based on our Founding Philosophy of "Eliminate the “Negatives” with a Sense of Justice" and our Management Philosophy of "Can Achieve More," we have set the following HR Philosophy and HR Vision.
HR Philosophy
To be a company where employees can work for many years, working vibrantly towards achieving their dreams.
HR Vision
Each and every individual makes maximum use of their abilities, highly motivated in their work.
A strong dedication to our customers is one of the sources of FANCL's value, so in order to become an organization that values this ideal and that can implement our philosophies, we work to foster an organizational culture that embodies the five concepts shown below under our HR Philosophy. In this way, we aim to realize energetic workplaces where motivated employees with different strengths can demonstrate their various personalities and capabilities.
Promoting the philosophies
We work to ensure that each employee correctly understands and can put into practice our Founding Philosophy of "Eliminate the “Negatives” with a Sense of Justice" and our Management Philosophy of "Can Achieve More."
Education on the philosophies
We provide philosophy training for new graduate employees and mid-career hires to ensure employees entering the Company have a correct understanding of our philosophies. We also carry out regular educational initiatives that help employees put these philosophies into practice, including having all employees formulate and regularly review a declaration of how they will apply the philosophies in their department, and providing opportunities for them to experience FANCL's history at the FANCL History Museum.
About the Ikemori Calendar
The Ikemori Calendar is a collection of writings by our founder, Kenji Ikemori, that expresses how he thinks and lives, compiled in a daily calendar format (31 days) in order to put employees in the right frame of mind.
The calendar is posted at each office and workplace, and can be viewed on the intranet.
A Reader's Guide to Corporate Survival: From the Ikemori Calendar
This book, distributed to all executives and employees, its written for FANCL employees and provides background to the writings featured in the Ikemori Calendar, and Mr. Ikemori’s thoughts about them.
Each day has a memo column where employees can record their thoughts and observations on that day.
Encouraging practice of the philosophies
To promote the implementation of our philosophy, we participate in the Kirin Business Challenge, and offer company-wide awards.
Kirin Business Challenge
As part of our efforts to drive innovation for the next stage of the Kirin Group's growth, FANCL employees participate in the Kirin Business Challenge annually. This program supports employees who have the ambition to bring new business ideas to life (There were 52 entries in the fiscal year ended December 2024).A supportive culture within the company continues to grow, with relevant organizations working alongside successful applicants to help them bring their ideas to fruition.
Inhouse awards
We present inhouse awards to employees once each year (or four times a year in the case of the President's Award) to recognize initiatives that have put our philosophies into practice or contributed to society. Our aim is to foster a culture that rewards taking on challenges.
Thank You Week
Customer Service Week was enacted in 1992 in the United States to recognize the labor of those working at call centers.
FANCL adopted Customer Service Week early on, and since 2008, we have been holding events each year as an expression of appreciation that is not always easy to communicate in daily operations. As part of the program, a heightened period was set in which the handling of calls by call center operators are monitored by employees from other departments. Hearing the conversations of operators who are familiar with dealing with customers provides a greater understanding of what call center work entails.
As an expression of gratitude for everyone's daily efforts, we held a gift giving project and decorated the walls with messages of gratitude.
Recognition of Directly Operated Stores
We have established an awards system that recognizes excellent performance by stores and employees from out of our direct stores across Japan. This is helping to motivate employees.